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Nuvora

Accessibility Statement

Last updated: August 5, 2026

Novapeak INC (“Velaona,” “we,” “us,” or “our”) is committed to making the Velaona website and online shopping experience accessible and usable for people with disabilities.

We recognize that accessibility is an ongoing responsibility. We continue to review and improve our website, content, features, and customer-service processes as technology, accessibility standards, and customer needs evolve.

1. Our Accessibility Goal

Our goal is to provide customers with reasonable and effective access to:

  • Website navigation;

  • Product information;

  • Images and multimedia content;

  • Shopping-cart functions;

  • Checkout;

  • Customer accounts;

  • Store policies;

  • Order information; and

  • Customer support.

We aim to consider recognized accessibility practices, including relevant parts of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably applicable.

This statement describes our accessibility efforts and goals. It should not be interpreted as a representation that every page, feature, or item of third-party content currently conforms fully to every WCAG success criterion.

2. Accessibility Measures

As part of our ongoing accessibility efforts, we aim to consider measures such as:

  • Providing meaningful alternative text for important images;

  • Using headings and page structures that support navigation;

  • Maintaining readable text and appropriate color contrast;

  • Supporting keyboard navigation where reasonably possible;

  • Providing visible focus indicators for interactive elements;

  • Using descriptive links, labels, buttons, and form instructions;

  • Avoiding unnecessary flashing or rapidly moving content;

  • Supporting browser zoom and text enlargement;

  • Providing captions, transcripts, or alternatives for important multimedia content where appropriate;

  • Identifying form errors and explaining how they may be corrected;

  • Using clear and understandable language where reasonably possible; and

  • Testing important shopping functions with commonly used browsers and assistive technologies.

Accessibility results may vary depending on the device, browser, operating system, assistive technology, and settings used.

3. Supported Technology

The Velaona store is powered by Shopify and may rely on Shopify themes, applications, payment systems, and other third-party technologies.

For the best available experience, customers should generally use:

  • A current version of a commonly supported web browser;

  • An up-to-date operating system;

  • Enabled browser accessibility features where needed; and

  • Current versions of any screen reader, voice-control software, magnification tool, or other assistive technology being used.

Older or unsupported technologies may not provide the same level of functionality or accessibility.

4. Third-Party Content and Services

Some parts of our website or shopping process may be provided, embedded, or operated by third parties, including:

  • Shopify;

  • Payment providers;

  • Digital-wallet services;

  • Review applications;

  • Marketing or analytics services;

  • Social-media platforms;

  • Video or media services;

  • Shipping and tracking services; and

  • Other applications integrated with our store.

We do not control every aspect of third-party technology. Accessibility limitations may therefore arise in content, interfaces, or services maintained by another provider.

We encourage our service providers to offer accessible experiences and will consider reasonable corrective options when a third-party accessibility issue is reported to us.

Separate terms, privacy policies, and accessibility information may apply to third-party services.

5. Alternative Access and Assistance

If you experience difficulty accessing information, completing a purchase, reviewing a policy, checking an order, or using another part of the Velaona website, please contact us.

We will make reasonable efforts to provide the relevant information or service through an appropriate alternative method.

Depending on the request, assistance may include:

  • Explaining product information in an accessible format;

  • Providing a plain-text version of important content;

  • Helping identify or navigate a website feature;

  • Providing policy or order information by email;

  • Assisting with a shopping or checkout-related question; or

  • Investigating a reported accessibility barrier.

For security reasons, we may need to verify your identity before discussing account, payment, or order information.

Customer-service assistance does not require you to disclose a diagnosis or unnecessary medical information.

6. Accessibility Feedback

We welcome feedback about the accessibility of the Velaona website.

When reporting a problem, please provide, where possible:

  • The webpage address or name;

  • A description of the issue;

  • The device and browser used;

  • The assistive technology used, if relevant;

  • The action you were trying to complete; and

  • Your preferred method of response.

Do not include passwords, complete payment-card numbers, card security codes, or unnecessary sensitive medical information.

We will review accessibility feedback and make reasonable efforts to respond and identify an appropriate solution.

Response and remediation times may depend on the nature of the issue, the technology involved, and whether a third-party provider must participate.

7. Ongoing Improvements

Digital accessibility requires continued review rather than a one-time change.

We may periodically:

  • Review website templates and navigation;

  • Check newly added pages and product content;

  • Evaluate important shopping and checkout functions;

  • Correct identified accessibility barriers;

  • Review applications and third-party integrations;

  • Improve internal content practices; and

  • Update this Accessibility Statement.

An identified accessibility issue does not necessarily mean that every part of the website is affected. Likewise, correcting one issue does not guarantee that no other accessibility barriers exist.

8. Formal Standards and Legal Rights

WCAG provides technical guidance for making digital content more accessible to people with disabilities.

Our reference to WCAG describes an accessibility goal and framework for improvement. Unless expressly supported by a completed and current accessibility assessment, it is not a certification or unconditional claim of complete conformance.

Nothing in this statement limits any accessibility, disability, consumer-protection, or other legal right that cannot lawfully be limited.

9. Changes to This Statement

We may update this Accessibility Statement to reflect changes in:

  • Our website or services;

  • Accessibility practices;

  • Technology or third-party providers;

  • Applicable standards; or

  • Legal requirements.

The revised statement will be posted on this page with an updated “Last updated” date.

10. Contact Us

For accessibility assistance or to report an accessibility barrier, contact:

Velaona
Legal entity: Novapeak INC
Email: Amyperry2783@hotmail.com
Business address: 5142 N Academy Blvd, Colorado Springs, CO 80918, United States

Please use the subject line:

Accessibility Request – Velaona

If your request concerns an order, include your order number, but do not send complete payment-card information or account passwords.