Privacy Policy

Last updated: August 5, 2026

This Privacy Policy describes how Velaona (“Velaona,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer products and services to you.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Velaona, we may collect the following categories of personal information.

Information You Provide Directly

We may collect:

• Your name;

• Email address;

• Telephone number;

• Billing and shipping addresses;

• Order and transaction information;

• Products purchased or considered;

• Account login information, if customer accounts are available;

• Customer service communications;

• Return, refund, complaint, and warranty information;

• Reviews, survey responses, or other content you submit; and

• Any other information you choose to provide.

Payment Information

Payments are processed by Shopify and applicable third-party payment providers.

Depending on the payment method selected, these providers may collect payment-card details, billing information, account identifiers, authentication information, and fraud-prevention data.

Velaona generally does not directly store complete payment-card numbers.

Information Collected Automatically

When you access or use our website, we and our service providers may automatically collect information such as:

• IP address;

• Device type;

• Browser type and settings;

• Operating system;

• Language and time-zone settings;

• Cookie and similar technology identifiers;

• Pages viewed and links selected;

• Products viewed, searched for, or added to a cart;

• Referring website or advertisement;

• Approximate location derived from an IP address;

• Checkout and purchase activity; and

• Website performance, diagnostic, and interaction information.

2. Sources of Personal Information

We may collect personal information from:

• You directly;

• Your device or browser;

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Customer service providers;

• Advertising and analytics providers;

• Social media or other platforms you use to interact with us;

• Fraud-prevention and security providers; and

• Other service providers supporting our business operations.

3. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website;

• Process, fulfill, and deliver orders;

• Process payments, refunds, returns, and cancellations;

• Provide order confirmations and shipping updates;

• Respond to questions and customer service requests;

• Create and administer customer accounts;

• Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity;

• Personalize website content and product recommendations;

• Analyze website performance and customer interactions;

• Improve our products, services, website, and customer experience;

• Send marketing communications where permitted;

• Measure and improve advertising effectiveness;

• Maintain business, tax, accounting, transaction, and compliance records;

• Enforce our terms and policies;

• Protect our rights, customers, personnel, and business; and

• Comply with legal and regulatory obligations.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

• Performance of a contract, including processing and delivering an order;

• Compliance with a legal obligation;

• Our legitimate interests, including operating, improving, securing, and protecting our business;

• Your consent, including where required for certain marketing or non-essential cookies; and

• Establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:

• Shopify and ecommerce technology providers;

• Payment processors and financial institutions;

• Warehouses, suppliers, fulfillment partners, carriers, and logistics providers;

• Website hosting and information-technology providers;

• Customer service and communication providers;

• Analytics, marketing, and advertising providers;

• Fraud-prevention, cybersecurity, and identity-verification providers;

• Professional advisers, including legal, accounting, insurance, and compliance advisers;

• Government authorities, courts, regulators, or law-enforcement agencies where legally required; and

• Parties involved in a merger, financing, acquisition, restructuring, sale of assets, insolvency, or similar business transaction.

We require service providers to handle personal information only for authorized purposes and in accordance with applicable contractual and legal requirements.

6. Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its ecommerce services.

Information submitted through our store may be transmitted to and processed by Shopify and its authorized service providers in multiple countries.

Shopify’s handling of personal information is governed by its own privacy terms and policies. Customers may review Shopify’s consumer privacy information for further details about how Shopify processes information connected with Shopify-powered stores.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to:

• Operate essential website functions;

• Maintain sessions and shopping carts;

• Remember preferences;

• Support secure checkout and fraud prevention;

• Understand website traffic and performance;

• Personalize content;

• Measure marketing effectiveness; and

• Deliver or measure advertising where permitted.

Some cookies are necessary for the website to function. Other cookies may be used only after consent where required by law.

You may manage available choices through our cookie preference tool or browser settings. Disabling certain cookies may affect website functionality.

More information is available in our Cookie Policy.

8. Advertising and Analytics

We may work with analytics and advertising providers to understand website use, measure campaigns, personalize content, and show advertising that may be relevant to users.

These providers may collect information about interactions with our website and, subject to applicable law and user choices, combine it with information collected from other websites, applications, or services.

Depending on your location, certain advertising-related disclosures may be considered “selling,” “sharing,” or processing for targeted advertising under applicable privacy laws.

Where required, you may opt out through our cookie preference tool, privacy request mechanism, or a legally recognized browser-based opt-out signal.

We do not knowingly sell personal information for money.

9. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional emails or other marketing communications.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us.

Even if you opt out of promotional messages, we may continue sending non-promotional communications relating to orders, customer service, security, policy changes, or other transactions.

10. International Data Transfers

Velaona, Shopify, and our service providers may process personal information in countries other than the country in which you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required, we use recognized safeguards for international transfers, which may include contractual protections, adequacy decisions, or other legally approved transfer mechanisms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions and providing customer service;

• Maintaining business, accounting, tax, shipping, and payment records;

• Resolving disputes and enforcing agreements;

• Preventing fraud and abuse; and

• Complying with legal and regulatory obligations.

Retention periods vary depending on the type of information, the nature of our relationship, legal requirements, and operational needs.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, payment system, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us if they believe an account or transaction has been compromised.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request a portable copy of certain information;

• Restrict or object to certain processing;

• Withdraw consent;

• Opt out of certain targeted advertising, selling, or sharing;

• Appeal a decision concerning a privacy request; and

• Lodge a complaint with an appropriate data-protection authority.

These rights may be subject to legal limitations and exceptions.

We may need to verify your identity before processing a request. We will use information submitted for verification only for that purpose and to maintain legally required records.

You may also use an authorized agent to submit a request where permitted by law. We may require proof of the agent’s authority and may ask you to verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. United States Privacy Choices

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

Where required, we recognize legally valid opt-out preference signals, such as Global Privacy Control, when detected and applicable to the browser or device used.

To submit a privacy request or opt-out request, contact us using the information provided below or use the privacy controls made available on our website.

15. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data-protection law, including the rights to access, correct, erase, restrict, object, and receive certain personal information in a portable format.

You may also lodge a complaint with your local data-protection authority.

Where we rely on legitimate interests, you may request information about the balancing of those interests against your privacy rights.

16. Children’s Privacy

Our website and products are intended for adults and are not directed to children.

We do not knowingly collect personal information directly from children under 13 or any higher minimum age established by applicable local law.

If you believe that a child has provided personal information to us without appropriate authorization, contact us so that we can review and delete the information where required.

17. Third-Party Websites and Services

Our website may contain links to websites, payment services, social platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party services.

We recommend reviewing the privacy policies of any third-party service before providing personal information.

18. User-Generated Content and Reviews

If you submit a product review, testimonial, photograph, comment, or other content for public display, information included in that submission may become publicly available.

Please avoid including sensitive, confidential, or unnecessary personal information in public submissions.

We may moderate or remove submitted content according to our terms, platform rules, and applicable law.

19. Automated Processing

We and our service providers may use automated systems to support fraud detection, security, product recommendations, advertising, and website personalization.

Where applicable law gives you rights concerning decisions based solely on automated processing that produce legal or similarly significant effects, you may contact us to exercise those rights.

We do not intend to make solely automated decisions producing legal or similarly significant effects unless appropriate safeguards are provided.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, service providers, legal obligations, or other practices.

The revised version will be posted on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

21. Contact Us

For privacy questions or to exercise an applicable privacy right, contact:

Velaona
Operated by: Velaona Support Team
Email: Amyperry2783@hotmail.com
Business address: 5142 N Academy Blvd, Colorado Springs, CO 80918, United States

Please use the subject line “Privacy Request” and describe the request clearly. We may request additional information to verify your identity and locate the relevant records.

If you are not satisfied with our response, you may have the right to appeal our decision or contact the relevant privacy or data-protection authority.