Contact information

Contact Information

Last updated: August 5, 2026

The Velaona online store is operated by Novapeak INC.

Customers may use the contact information below for questions regarding products, orders, payments, shipping, returns, refunds, privacy, accessibility, or other matters relating to the Velaona online store.

Business Information

Store name: Velaona
Legal entity: Novapeak INC
Business address: 5142 N Academy Blvd, Colorado Springs, CO 80918, United States
Customer service email: Amyperry2783@hotmail.com
Website: https://velaona.com

Velaona is the trading name and online-store identity used by Novapeak INC. Velaona is not a separate legal entity.

Customer Service

For customer-service assistance, contact:

Email: Amyperry2783@hotmail.com

Customer-service inquiries are accepted by email.

We generally aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, major promotional events, or periods of unusually high inquiry volume.

Customer-service hours:

Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, excluding U.S. federal holidays.

Order Inquiries

If your inquiry concerns an order, please include:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • The product involved; and

  • A clear description of your question or concern.

Where relevant, you may also include photographs of the product, packaging, shipping label, or damage.

For account security and customer privacy, we may ask you to verify information associated with the order before disclosing or changing order details.

Returns and Refunds

All returns require prior written authorization.

Do not send a product to the business address listed above unless Velaona has specifically confirmed in writing that it is the correct return address for your authorized return.

The applicable return address may vary depending on the product, fulfillment location, customer location, and reason for return.

For return, refund, cancellation, damaged-item, missing-item, or incorrect-order requests, email:

Amyperry2783@hotmail.com

Use one of the following subject lines where applicable:

  • Return Request – Order [Order Number]

  • Refund Request – Order [Order Number]

  • Damaged Item – Order [Order Number]

  • Missing or Incorrect Item – Order [Order Number]

  • Cancellation Request – Order [Order Number]

Please review our Returns & Refund Policy before sending a request.

Privacy Requests

For questions or requests concerning personal information, privacy rights, cookies, marketing communications, or data processing, contact:

Amyperry2783@hotmail.com

Use the subject line:

Privacy Request – Velaona

To protect customer information, we may need to verify your identity before completing certain privacy requests.

Do not send passwords, complete payment-card information, card security codes, or unnecessary identity documents by email.

Please review our Privacy Policy and Cookie Policy for more information.

Accessibility Assistance

If you experience difficulty accessing the Velaona website, product information, checkout, store policies, or another part of our online shopping experience, contact:

Amyperry2783@hotmail.com

Use the subject line:

Accessibility Request – Velaona

Please describe the page, feature, device, browser, or assistive technology involved where reasonably possible.

We will make reasonable efforts to provide assistance or the requested information through an appropriate alternative method.

Product Questions and Safety Concerns

Before using a product, review its packaging, label, ingredients, instructions, warnings, age restrictions, allergy information, and storage requirements.

For questions concerning a product or its intended use, contact us before using it.

If reporting a suspected product defect or safety concern, include:

  • The product name;

  • Your order number, if purchased from Velaona;

  • A description of the concern;

  • Relevant photographs or videos;

  • The lot or batch number, where available; and

  • The expiration date, where applicable.

Do not send confidential medical records or unnecessary sensitive health information by email.

In the event of a medical emergency, contact the appropriate emergency service or qualified healthcare professional. Customer service is not an emergency or medical-advice service.

Legal and Intellectual-Property Notices

For legal correspondence, intellectual-property concerns, or policy-related questions, contact:

Novapeak INC
Trading name: Velaona
Email: Amyperry2783@hotmail.com
Business address: 5142 N Academy Blvd, Colorado Springs, CO 80918, United States

Email is the recommended initial contact method.

Sending correspondence to the email address or business address above does not necessarily constitute valid legal service where applicable law requires another method.

Security Notice

Do not send any of the following by email:

  • Account passwords;

  • Complete payment-card numbers;

  • Card security codes;

  • Online-banking passwords;

  • PayPal or digital-wallet passwords;

  • Government identification numbers, unless specifically and lawfully requested through a secure process; or

  • Unnecessary medical or other sensitive personal information.

Velaona will not ask customers to disclose their payment-account password by email.

If you receive a suspicious message claiming to represent Velaona or Novapeak INC, do not click unknown links or provide payment credentials. Forward details of the message to our customer-service email for review.

Changes to This Information

We may update this Contact Information page when our business details, customer-service arrangements, policies, website, or applicable legal requirements change.

The revised information will be posted on this page with an updated “Last updated” date.